Contact Us

Have a question? We'd love to hear from you. Here is how you can reach us...

Help Center: Visit Knowledge Base

Support: Submit a Ticket.
We aim to respond to all tickets within 1 business day.

Fax: (312) 292-9379

Law Enforcement Phone: (888) 580-8790

Address:, LLC
2229 South Michigan Ave Suite 303
Chicago, IL 60616

Please reach out by mail to the address above if there is anything we can do to improve your experience.

Frequently Asked Questions

Instant answers to the most common questions:

Sav is a domain marketplace where people can buy and sell domain names that are no longer being used. If you have worked with a company/person that used this domain name in the past, it typically means that they no longer own this domain name. We would love to be able to help you reach them a different way but are not given any contact details for the previous owner.
We aim provide an auctions platform where all new bidders are fully verified to prevent fraud. Authorizing credit cards for new bidders helps us ensure everyone on the platform has the ability to pay for auctions once complete. Once an auction has ended, the pre-authorizations are released for all bidders that did not win the domain. This will reflect in your back in account in about 3-5 days depending on your bank. This assurance lets other bidders know they are only interacting with real, verified bidders. Once a bidder as a few successful auction wins, we stop authorizing their payment method for new bids.
While it does frequently happen faster, the seller of the domain typically provides the transfer authorization code in about 2-3 business days. Once the code is received, the transfer is started and typically completes in about 5 days. You will receive an automated email once the transfer has started and when the domain arrives.
Per ICANNs regulations, a domain cannot be transferred to a new registrar with 60 days from the date it is registered or transferred into in Sav. However, you can fully utilize your domain name from you Sav account meantime.
While we do not offer a brokerage service, we have partnered with Sedo's Broker Service to assist you with making an on offer on a domain that is already registered. You can get started here:

Report Abuse

Please visit our Abuse Center to report instances of abuse.
We strive to respond to all abuse reports within 1-2 business days. Each report is assigned a unique ticket ID and responses are sent to the requestor under this ticket ID. If you are unsatisifed with our resolution to an abuse report, please submit a new request with additional evidence.