PRIVACY POLICY

Sav, LLC (“Sav”) cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, websites and mobile applications, and to communicate with you about the same (collectively, our “Services”).

"You", "your", and “user” refers to any individual or entity who accesses our Site or Services, or has access to your account. "We", "us" and "our" refer collectively to Sav. 

  • GENERAL

This privacy policy, as amended from time to time ("Privacy Policy"), governs the information we collect about you when you access this Site (the "Site") and use our services (the “Services”). If you do not agree to this policy, do not use the Site or Services.

This policy is part of and incorporated into the Universal Terms of Service agreement (the "UTOS"). By providing personal information or other information to us or by using our Site or Services, you agree to this policy and the practices described in the policy.

  • DESCRIPTION OF CONSUMER RIGHTS

California Residents. Under California Law, residents of the state of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information (as defined by California law) the business shares with third parties for those third parties' direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, please see the section on “Information Requests”, below. 

Residents of the European Economic Area. If you are a resident of the European Economic Area, you have the following data protection rights:

Right to be informed. You have the right to be informed of the ways in which we use your information, as we seek to so inform you in this Policy.

Right to request access. You have the right to request access to the personal data that we hold about you, please see the section on “Information Requests”, below. The first copy is free of charge, however, a reasonable fee may be charged for subsequent copies.

Right to opt out. You have the right to opt-out of marketing communications that we send to you. You can do this easily by clicking the unsubscribe link on the bottom of marketing emails.

Right to correct and update. You have the right to request that we correct or update any information that we hold about you for accuracy and completeness. For most types of information, you can update your account information by logging in to your account. 

Right to be forgotten.  You have the right to ask us to delete the personal information we have about you, aka the “right to be forgotten”. This is not an absolute right. Such right covers the following reasons: 

  • The personal data is no longer necessary for the purpose we originally collected or processed it.
  • We are relying on your consent as the lawful basis for processing the data and you withdraw your consent.
  • We are relying on legitimate interests as justification for processing your data, but you object to this processing, and there is no overriding legitimate interest for us to continue with the processing.
  • We are processing personal data for direct marketing purposes and you object to this processing.
  • We processed your personal data unlawfully.
  • We must erase personal data in order to comply with a legal ruling or obligation.
  • We have processed a child’s personal data. 

In such instances we will erase your personal information without undue delay. Please note that we will need to retain any information that is necessary to fulfil our legal obligation and/or ICANN requirements, or to establish, exercise or defend a legal claim. This may include much of your User Account information, much of which also may be retained by our data escrow provider required by ICANN, and/or the Registry Operator.

The right to be forgotten may be overridden where: 

  • The data is being used to exercise the right of freedom of expression and information.
  • The data is being used to comply with a legal ruling or obligation.
  • The data is being used to perform a task that is being carried out in the public interest or when exercising an organization’s official authority.
  • The data being processed is necessary for public health purposes and serves in the public interest.
  • The data being processed is necessary to perform preventative or occupational medicine. This only applies when the data is being processed by a health professional who is subject to a legal obligation of professional secrecy.
  • The data represents important information that serves the public interest, scientific research, historical research, or statistical purposes and where erasure of the data would likely to impair or halt progress towards the achievement that was the goal of the processing.
  • The data is being used for the establishment of a legal defense or in the exercise of other legal claims.

Right to Restrict or Stop Processing. In certain circumstances (including where we use legitimate interests as set out in this Privacy Policy) you have the right to object to our processing your information or ask us to limit the ways in which we process your information. However, we can refuse a request in some cases. If we do this, we will provide you the information explaining why we have refused your request.

If you ask us to stop processing your information, this may mean we won't be able to provide all or parts of the services you have requested and if this results in the need to cancel your reservation, you may incur cancellation charges in line with our terms and conditions. While processing is restricted, we may continue to store your data and we will notify you before we begin processing their data again.

Right to Request Portability. You can ask us to move, transfer or copy your personal information, in a commonly readable format, so that you can use this information in a different service. 

Right to Object. You have the right to lodge a complaint to a data protection authority about our collection. 

  • DESCRIPTION OF CATEGORIES OF INFORMATION COLLECTED 

Sav collects personal information about you. How we collect information about you will depend on how you interact with us and what services you arrange with us. Information will be collected when you use the Site or Services, participate in a survey, ask us a question, interact with our social media accounts, etc. 

The type of information we collect about you depends on the nature of your interaction with us. Depending on the circumstances, we collect any of the following:

Non-Personally Identifiable Information. This is information that is commonly made available by web browsers and servers, such as the browser type, language preference, referring site, and the date and time of each visitor request. Sav uses this information to understand how visitors use our Site, diagnose any problems with our server and administer the operation of our Site.

The range of information we collect will depend on how you interact with our Site. This information may include: IP address, your computer device details; the make and version of the web browser you are using; your operating system; your time-zone; your browser plug-ins; any web-page you came from, identified as the referrer web page address by your web browser; cookies; page response times; download error; pages and parts of pages you visit; usage you make of our Site, including inquiries and searches undertaken, and registrations for accounts, forums etc.; services and products you viewed; length of visit to Site and pages; and page interaction information. This will normally be collected and used anonymously, and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous, but our privacy policy will apply, and it will be treated as your personal information, if this information is in any way linked to you personally. This information may also include: information inputted into forms and field; registrations for any accounts, forum, feedback mechanism, social functionality, newsletters or other features of our site; usernames and passwords, log-in/ out history, and settings; actions taken within your User Account or other registration, including view and update and changes to settings; and posts to any forum, feedback, review or other social functionality on our Site.

Third-party Analytics. We allow third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other Sites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Sav and third parties to analyze and track data, deliver advertising and to better understand your use of our products and services.

Domain Name Registration Information. We are required by the Internet Corporation for Assigned Names and Numbers ("ICANN"), to collect information about you during the domain name registration process. To register a domain name, you are required to provide the name you are registering; your name and postal address (or those of the person for whom you are registering the name); technical information about the computer with which the domain name will be associated; and the name, postal address, e-mail address, and voice and (where available) fax telephone numbers for the technical, administrative, billing, and zone contacts for the domain name. Once the domain name has been registered, your registration agreement requires you to correct and update this data promptly. 

Why you must provide the information. The information you provide when registering a domain name (or correcting or updating registration information) is required to allow the Internet to associate the domain name with your delegated nameservers, to allow us to properly handle your account (including notifying you at renewal time), and to permit others operating or using the Internet to contact you to resolve issues that arise in connection with the domain name. It will also be stored at the top-level domain name registry of the domain name (for example, Verisign stores and processes all domain name information for the .COM, .NET and other top-level domains). It will also be stored under a data escrow program to keep the domain name operating in the event we or the top-level domain registry leave the domain name registration business, and ICANN designates a successor.

Personally Identifiable Information. Personally identifiable information generally means any information that identifies you as an individual, and any other information we associate with it. We collect a few categories of information, from a few different sources: 

Data concerning you as an individual. This includes name, age, address, telephone, mobile, fax, e-mail, IP address, credit card and other payment details, financial information, and other information provided to us by or in relation to you which concern you as an individual.

Business related information.If you are an individual associated with a business or other organization that is our customer, your personal data may include the following information that we link to you: business or organization details, your relationship with that business or organization, and your contact details within that business.

Questions through our Site. If you submit a question about our services, you will be asked to provide your name and e-mail address. When you submit a question to our site, contact information is needed so that we can respond.

Correspondence. If you call us by telephone, we may monitor and/or record the phone conversation for training purposes and customer service reasons. We may also retain copies of our e-mail correspondence, or if you have received and opened correspondence. 

Survey information.If you participate in a survey, subscribe to our newsletter or marketing communications, interact with us via social media or attend an event we may host, we will collect your name, relevant contact information and any other personal information you choose to give us.

Information obtained from third parties. We may lawfully obtain both non-personal and personal information about you from business partners, entities affiliated to us, and other independent third-party sources. Examples of information we may receive includes updated contact information such as address and email, and demographic information.

  1. HOW YOUR INFORMATION IS USED

Sav uses information for the following general purposes: 

  • send you communications about your Services; 
  • provide you with information you have requested;
  • verify your identity for fraud prevention purposes; 
  • create or register a User Account;
  • provide support, maintenance or respond to inquiries and/or complaints;
  • carry out marketing data surveys, statistics and/or analysis;
  • create, send and utilize mailing lists;
  • handle system malfunctions, troubleshoot your usage of Sav Services, or develop additional functionality based on your feedback;
  • contact you regarding your use of the Site or any Sav Service; 
  • seek your views or comments about your experience with the Services, including customer surveys; 
  • send you marketing communications to which you have subscribed;
  • enable us to interact with you on social media platforms, such as publish your reviews, forum posts and other content on our Site;
  • optimize or improve our Services and Site; 
  • resolve any disputes or troubleshoot problems;
  • comply with any legal obligations; 
  • investigating and ensuring compliance with the UTOS; 
  • prevent illegal or unlawful activities;
  • protect the rights, property or safety of our company, our employees, or others; 
  • and as otherwise described to you at the point of collection; and/or
  • other separately and explicitly prescribed purposes.

Retention of Information. We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information at our discretion without notice, subject to any applicable law, if any, that specifically requires the handling or retention of information.

  • INFORMATION SHARING

We transfer your Personal Information as described by this policy to third parties in the following circumstances:

WHOIS. We are required by the Internet Corporation for Assigned Names and Numbers ("ICANN"), to collect information about you during the domain name registration process. This information includes your full name, mailing address, phone number, email address, and, where provided, your facsimile number. ICANN then requires all registrars to make your full name, mailing address, phone number, email address, and, where provided, your facsimile number, as well as the creation and expiration dates of your domain name registration and the name server information associated with your domain name, to the public via an interactive Web page and a "port 43" WHOIS service. For the purposes of this Policy we will refer to this information as your "WHOIS Information." Please note that we cannot control how any third party may use the public WHOIS Information.

ICANN may establish or modify the guidelines, limits and/or requirements that relate to the amount and type of information that We may or must make available to the public or to private entities, and the manner in which such information is made available. We will make available the domain name registration information you provide or that we otherwise maintain to the following parties: ICANN, any ICANN-authorized escrow service, the registry administrator(s), and to other third parties as ICANN and/or applicable laws may require or permit (including through web-based and other on-line WHOIS lookup systems), whether during or after the term of your domain name registration services. You irrevocably waive any and all claims and causes of action you may have, if any, arising from such disclosure or use of such information. We may make publicly available, or directly available to third parties, some, or all, of the information You provide, for purposes of inspection (such as through our WHOIS service) or for targeted marketing and other purposes as required or permitted by applicable laws, including by way of bulk WHOIS data access provided to third parties who enter into a bulk WHOIS data access agreement with Us.

Business function outsourcing. Where we use third parties to host, provide, operate or supply any part of our Sites or Services, databases, systems, business, or services, or carry out on our behalf any of our business functions or actions (including sending mail, processing payments, providing marketing assistance, providing customer and advertising analysis, and providing customer services), then then we may provide your personal data to them as required for use for or processing as part of those purposes.

Public forums, communications, etc. Where any facility on our Site is clearly designed to make certain of your personal data public (e.g. posts you make to any public forum or reviews facility) then any personal data you provide in relation to that forum or other facility, which is provided in circumstance where it is clear that it is intended to be published, will be disclosed to the public accordingly, subject to moderation by us at our discretion.

Legal requirements.  We may supply personal data to a government authority or regulators (i.e. ICANN) where required to comply with a legal requirement, for the administration of justice, or where reasonably required to protect your vital interests. We may disclose your personal data where otherwise required by or permitted by law. 

Direct marketing by third parties. We may disclose your personal data to third parties to carry out direct marketing to you, where you have given your prior consent to third parties to carry out direct marketing. 

Business acquirers. If our business is ever transferred to a third party, then your personal data will be transferred to the acquirer to enable them to continue our business.

Transfer of personal information abroad. If you utilize our Site or Services from a country other than the country where our servers are located, your personal information may be transferred across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin.

  • CHANGES TO THIS PRIVACY POLICY

We reserve the right, upon notice to you, to modify any provisions of this Agreement at any time at our discretion and without liability to you. Modifications by us are effective thirty (30) days after notifying you via email to the address you have supplied us, or immediately via notice and acceptance through our Site. After such changes or modifications have been made, your continued use of the Site or Services constitutes your agreement to be bound by this Privacy Policy as last revised. If you do not agree to the modifications or to any applicable policies or guidelines on the Services, you must stop using the Site or Services. If you have purchased Services from us, the terms and conditions of this Privacy Policy shall continue in full force and effect, including any changes made to it, as long as you take advantage of and use the Services.

  • YOUR CHOICES AND ACCESS

Opt out. You can opt out of receiving promotional emails and mailing by informing us of your preferences when you sign up for a User Account. To stop receiving phone, mail, SMS, and/or email marketing communications from us, you may text “STOP” to a text message from us or click “unsubscribe” at the bottom of an email from us. In addition, you may let us know as directed below in the “Contacting Us” section. Please specify which types of communications you no longer wish to receive, and the relevant telephone number, address, and/or e-mail address. If you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, such as emails about your accounts or purchases.

Information requests.You may request a copy of the following: (1) The categories of Personal Information we collected about you; (2) The categories of sources from which the Personal Information is collected; (3) The business or commercial purpose for collecting or selling (if applicable) the Personal Information; (4) The categories of third parties with whom we share Personal Information; and (5) The specific pieces of Personal Information we have collected about you.

You may request that we delete your Personal Information. Note that deletion requests are subject to certain limitations, for example, we may retain Personal Information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.

To request a copy of Personal Information we have collected about you, or to request that your information be deleted, please contact us at [email protected] You may authorize another person (your “agent”) to submit a request on your behalf. Please note that we are required to verify that your agent has been properly authorized to request information on your behalf and this may take additional time to fulfill your request.

We will aim to complete requests as soon as reasonably practicable and consistent with any applicable laws. 

Do not sell.  We will not sell your Personal Information to third parties if we have received and processed a request from you not to do so. To submit such a request, please contact us by clicking here: Do Not Sell My Personal Information. Please note that we may continue to share your Personal Information with our affiliates, service providers, for essential purposes described above and other such circumstances. 

  • INFORMATION SECURITY

Your Obligations. You must protect against unauthorized access to your personal information and to your computer. YOU ARE SOLELY RESPONSIBLE TO ENSURE THE SECURITY OF YOUR PERSONAL INFORMATION.

Our Security Measures. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and the information we may send to our agents. HOWEVER, WE DO NOT GUARANTEE SECURITY. Neither people nor security systems are foolproof, including encryption systems.

  • LINKS

Sites provided by Sav may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware of when they leave our site and to read the privacy policies of each and every site that collects personally identifiable information. This Policy applies solely to information collected by Sav sites.

  • CONDITIONS OF USE, NOTICES, AND REVISIONS

Privacy Concerns. Your use of the Site or Services, and any dispute over this Policy is subject to the UTOS. If you have any concern about our privacy practices, then please send us a thorough description to [email protected], and we will try to resolve it. If you think we are in default of the UTOS, then you may contact us at our legal notices address below.

Notice Required by Law. In those jurisdictions that permit email notice, if we are required to disclose or provide notice of invasion of certain security systems, we will do so by email to the most current email address provided by you to us.

Identity Theft. If you believe that you are a victim of identity theft entitled by law to request information from us, write us at our legal notice address and we will let you know what additional information you must provide to us. After we have received that information, we will supply without charge the information legally required to be disclosed that we then have, subject to applicable law and reserving all of our rights and defenses.

  • CONTACT US

If you have any questions about our Policy or about how we process your personal data, including any complaints, please contact us either by e-mail to [email protected]